Responsible Gaming

Our Commitment to Safe Gaming

At Playamo, we are committed to promoting responsible gaming practices. Gambling should be viewed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if they experience difficulties.

Age Verification

Playamo is strictly for players aged 18 years and over, or the legal gambling age in your jurisdiction, whichever is higher. We take age verification seriously and reserve the right to request proof of age at any time. By accessing Playamo, you confirm that you meet the legal age requirement in Australia.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in yourself or someone else, it may indicate a problem with gambling:

• Chasing losses by gambling more money to recover what you've lost
• Hiding gambling activities or lying about the amount of time or money spent
• Neglecting family, friends, work, or other responsibilities due to gambling
• Experiencing mood swings or becoming irritable when unable to gamble
• Spending more money on gambling than you can afford to lose
• Borrowing money to fund gambling activities
• Feeling a constant urge to gamble or increasing the frequency of gambling sessions
• Failed attempts to cut back or stop gambling
• Using gambling to escape stress, anxiety, or other emotional difficulties
• Experiencing financial difficulties as a result of gambling

Self-Help Tools & Player Protection

Playamo offers a range of tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you are willing to deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the maximum amount you are willing to lose during a session
• Reality Checks: Receive periodic reminders during your gaming sessions to help you maintain awareness of time and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account if you need a break from gambling
• Account Closure: Request permanent closure of your account

We encourage you to use these tools proactively to ensure your gaming remains safe and enjoyable.

Support Organizations in Australia

If you are struggling with problem gambling, professional help is available. The following organizations provide free, confidential support in Australia:

• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Provides counselling, self-help resources, and referrals to local services across Australia
• Lifeline Australia
  Phone: 13 11 14 (24 hours, 7 days a week)
  Website: www.lifeline.org.au
  Crisis support and counselling for Australians in emotional distress
• Problem Gambling Foundation (New Zealand – for trans-Tasman support)
  Website: www.pgf.nz

International Support Resources

Additional support organizations available internationally:

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org

Take Action Today

If you or someone you know is experiencing problems with gambling, please reach out for help immediately. There is no shame in seeking support—professional counsellors are trained to help and treat all inquiries with complete confidentiality. The sooner you seek assistance, the sooner you can regain control.

Contact Gambling Help Online or call Lifeline on 13 11 14 to speak with someone who can help.